Trusted by 60,000+ Businesses

Why should you use the website livechat?

Helps engage with visitors 24/7

You can deploy chatbots during non-business hours to engage with leads and capture their data. Program your bot workflow to make chatbots sound empathetic, interactive, and engaging.

Nurture prospects

You can track user behavior in real-time to identify likely buyers and offer them high-touch assistance to help them complete their purchases.

Offer better UX

Integrate FAQs within the chat widget to help them find answers to their queries or optimize Message Channels to help them connect with the right team.

Reduce drop-offs

With website live chat, you can set event conditions or trigger contextual messages to offer discounts, coupons, etc., to lure visitors to engage with your website.

Improve conversation

When you set up live chat for the website as the first interaction point for the customers with your brand, the velocity of sales doubles in your sales pipeline.

Why Freshworks Customer Service Suite?

Interested in evaluating Freshworks Customer Service Suite? Check out our 100% transparent pricing plans
Growth

For fast growth

$ 29

/agent/month, billed annually

$35

/agent/month, billed monthly

 29

/agent/month, billed annually

€ 35

/agent/month, billed monthly

£ 25

/agent/month, billed annually

£ 30

/agent/month, billed monthly

A$ 45

/agent/month, billed annually

A$ 55

/agent/month, billed monthly

 2,299

/agent/month, billed annually

₹ 2,799

/agent/month, billed monthly

Omnichannel

  • Web widget
  • Messaging channels WhatsApp, Facebook Messenger, Instagram, Google's Business Messenger, LINE
  • Email

Self-Service

  • Customer portal
  • Knowledge base
  • Chatbots

Conversational Engagement

  • Unified agent inbox
  • Conversation switch
  • Proactive support journeys and campaigns

Ticketing

  • Agent collision detection
  • Custom agent status

Administrator Capabilities

  • Collaboration - Threads and tasks
  • Customizable contact, conversation and ticket properties

Contacts and Account Management

  • Customer 360 - Contact events tracking and lifecycle

Dashboard and Analytics

  • APIs - Report extraction, conversations, tickets
  • Reports - Curated and custom
  • Standard real-time dashboard

Security and Privacy

  • Role-based access control
  • Single sign-on

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ProPopular

For high performance

$ 69

/agent/month, billed annually

$ 83

/agent/month, billed monthly

 69

/agent/month, billed annually

€ 83

/agent/month, billed monthly

£ 55

/agent/month, billed annually

£ 66

/agent/month, billed monthly

A$ 105

/agent/month, billed annually

A$ 126

/agent/month, billed monthly

 5,499

/agent/month, billed annually

₹ 6,599

/agent/month, billed monthly

Everything in Growth, plus:

Omnichannel

  • Bring your own channel (BYOC)
  • Bring your own telephony (BYOT)

Self-Service

  • Multilingual knowledge base
  • Article versioning
  • Full portal customization
  • Community forums

Conversational Engagement

  • Multilingual conversations

Ticketing

  • Ticket templates
  • Canned forms
  • Dynamic ticket fields (sections)
  • Advanced custom fields

Contacts and Account Management

  • User targeting

Administrator Capabilities

  • Multilingual CSAT
  • Business hours - Global, multiple, group specific
  • Assignment - Intelliassign, round robin, and load balanced
  • Multiple SLA policies
  • Parent-child ticketing
  • Dynamic email notifications
  • Multiple products
  • Collaborators
  • Custom objects

Dashboard and Analytics

  • Custom real-time dashboards
  • Agent availability dashboard

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Enterprise

For enterprise-grade support

$ 109

/agent/month, billed annually

$ 131

/agent/month, billed monthly

 109

/agent/month, billed annually

€ 131

/agent/month, billed monthly

£ 89

/agent/month, billed annually

£ 107

/agent/month, billed monthly

A$ 165

/agent/month, billed annually

A$ 198

/agent/month, billed monthly

 8,899

/agent/month, billed annually

₹ 10,679

/agent/month, billed monthly

Everything in Pro, plus:

Self-Service

  • Approval workflow
  • Flexible knowledge base hierarchy

Ticketing

  • Agent shifts
  • Out of office scheduler

Administrator Capabilities

  • Sandbox for ticketing
  • Audit logs
  • Skill based assignment

Dashboard and Analytics

  • Custom object analytics

Security and Privacy

  • JWT authentication
  • Allowed domains
  • IP whitelisting
  • HIPAA
  • PCI compliance

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500 Freshbots sessions included with paid plans

Trusted by 60,000+ customers worldwide

Integrations made easy

Connect Freshworks Customer Service Suite with all your favorite tools in minutes

Get started with Freshworks Customer Service Suite today, and never look back

Sign up for a 14-day free trial to get on board with us.

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